Refund Policy – Royal Food Villa

At Royal Food Villa, customer satisfaction is our priority. We always aim to provide fresh food, quality service, and a great dining experience. This Refund Policy explains the conditions under which refunds may be provided for orders, payments, or services.

Customers are requested to carefully review their order before confirming payment. Once an order is successfully placed and food preparation has started, cancellation or refund requests may not be accepted. However, if an order cannot be completed due to unavailability, technical issues, or service-related problems from our side, eligible customers may receive a full or partial refund.

Refunds may also be considered in situations where customers receive the wrong order, incomplete items, damaged packaging, or food quality issues. Customers should report such issues within a reasonable time along with proper order details or proof for verification purposes.

For online payments, approved refunds are generally processed through the original payment method. The refund processing time may vary depending on the payment provider, bank, or platform used during the transaction.

Royal Food Villa reserves the right to refuse refund requests in cases involving misuse, false claims, or policy violations. Promotional offers, discounts, and special deals may have separate refund conditions.

By placing an order or using our services, customers agree to the terms mentioned in this Refund Policy. For any refund-related assistance, customers can contact Royal Food Villa through our official support channels.